Kwilt Terms of Service

1. Acceptance of Terms

By using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Services.

If you are using the Services on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.

2. Key definitions

• App: the Kwilt mobile app.
• Services: the Kwilt app, our websites, and related support flows and features.
• Local-first: some drafts, settings, caches, and working state remain on your device. Kwilt is not device-only; an account and cloud or provider services support many current capabilities.
• Kwilt account: an identity from our authentication provider (Sign in with Apple/Google).
• Shared goal: a goal with memberships; supports invite links and a “signals-only” default.
• Signals-only: check-ins + lightweight reactions/cheers by default; to-do titles/notes are not shared unless explicitly enabled.
• AI proxy: the server endpoint the App uses to call LLM providers with quotas/limits.
• Household: a Kwilt roster with roles, memberships, invitations, and capability-specific permissions. Membership does not provide blanket access to another person's private capability data.
• Connected provider: a third-party financial, calendar, retailer, communication, AI, or other service that you authorize or open from Kwilt.

3. Description of the Services

Kwilt is a Tools for Life app spanning planning, Focus, Chapters, Chat and AI, Money, Explore, Recipes, Meals, Groceries, Games, Households, Screen Time, calendars, Health summaries, attachments, subscriptions, and connected tools and providers.

Some working state remains on your device, while account identity, sync, sharing, durable Chat, Money, signed-in Explore history, Meals, remote Games, AI, attachments, analytics, subscriptions, and connected providers use network services. See the Privacy Policy for the complete data and provider disclosures.

We may add, remove, or change features over time. A feature labeled preview or early access may change or be discontinued, but any feature made available in the App remains subject to these Terms and our Privacy Policy.

4. Eligibility

The Services are not directed to children under 13, and you may not use the Services if you are under 13. If you are between 13 and 18 (or the age of majority where you live), you may use the Services only with the consent of a parent or legal guardian.

An adult account holder may create and manage a dependent profile and enable bounded Household capabilities for that dependent. The adult is responsible for dependent information, capability grants, invitations, device setup, and appropriate supervision. A dependent profile does not allow a child under 13 to create or control a Kwilt account.

5. Accounts, authentication, and deletion

A Kwilt account is required for ordinary use of the current App. You must provide accurate account information, protect access to your device and sign-in method, and promptly notify us if you believe your account is being misused.

We currently support Sign in with Apple, Google, and supported email authentication through our authentication provider. We may keep you signed in on your device to make the Services easier to use.

Signing out ends the active Kwilt session on that device but does not delete your account, cloud records, records controlled by another provider, or all local device data. Uninstalling removes ordinary App storage from that device but does not delete cloud records.

You can request account deletion from Settings > Account settings > Delete account. A successful request removes the Kwilt identity and Kwilt-controlled private records that we are not required to retain. Shared records needed by another authorized participant may be retained in de-identified form or under transferred adult stewardship. Provider-controlled records may require separate action with that provider. Deleting a Kwilt account does not cancel an Apple-managed subscription.

6. User content: ownership, license, and responsibility

The App may store and process user-generated content, including planning records, Chat, prompts and AI output, attachments, recipes and imports, cook records, meal choices, dietary needs, grocery lists, player names and game submissions, Household content, check-ins, replies, reactions, phone messages, and connected-tool actions.

You own your user content, subject to third-party rights. You grant Kwilt a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and share your user content solely to provide, secure, support, and improve the Services, including making content available to the people, Households, rooms, providers, tools, or public audience you explicitly choose.

You are responsible for your user content. You represent that you have the rights needed to upload, share, and grant the license above, including privacy, copyright, trademark, publicity, and other rights required for attachments, recipe imports, publication, and content you share with other people or services.

7. AI features: limits, disclaimers, and acceptable use

The App includes AI-assisted experiences. When you use them, Kwilt may send your prompt or media and the bounded context needed for the request to a Kwilt AI endpoint and OpenAI. Live conversation may use a short-lived credential for a direct encrypted device-to-OpenAI Realtime connection. Durable messages, approved actions, and receipts may remain in Kwilt.

No professional advice. Kwilt is not a medical, mental-health, legal, tax, investment, or other professional service, and AI outputs are not professional advice.

Accuracy and reliance. AI can be incorrect or incomplete. You are responsible for decisions you make, and you should use your judgment and seek qualified advice where appropriate.

You agree not to (and not to assist others to):

• Use AI features for unlawful purposes or to violate others’ rights or privacy.
• Use AI features to harass, abuse, or target others, or to generate illegal or harmful content.
• Attempt to extract secrets, bypass safety measures, or abuse quotas/rate limits.
• Reverse engineer, scrape, or misuse the AI proxy or related systems.

We may enforce free/pro quotas, daily limits, and other guardrails. If you exceed limits or misuse AI features, we may throttle, temporarily block, suspend, or terminate access to AI features or the Services.

We may change AI models and providers over time without notice, including to improve quality, safety, cost, or availability.

8. Sharing, Households, Games, and member conduct

Shared Goals, Households, meal participation, private game rooms, connected tools, and recipe publication can make selected content visible to other people or services. You are responsible for how you share invitation links and for confirming the intended audience before you approve access or publication.

Capability data is private by default. Household membership does not provide blanket access to another member's Money, Explore history, Chat, Recipes, Calendar, Health, or other private capability data. Visibility follows the specific share, role, capability grant, room, connection, or publication you choose.

You agree to participate respectfully. Do not harass, doxx, or share others’ information without permission. If abuse is detected or reported, we may investigate, preserve relevant evidence, disable collaboration features, remove content, or restrict accounts.

Members may leave or be removed from shared experiences where the feature allows it. Shared records needed for another participant's legitimate experience may remain in de-identified form. A dependent never becomes a Household owner merely because an adult leaves or deletes an account.

9. Attachments (photos/videos/audio/documents)

If attachments are available, access to device capabilities (for example, photo library and microphone) is permission-based and controlled by your operating system settings.

If you initiate an upload while signed in, attachments may be uploaded to cloud storage and access is controlled by authentication and server-side authorization.

If the App provides a “share with goal members” toggle (or similar), enabling it may make an attachment accessible to members of that shared goal, and it may remain accessible until unshared or deleted (subject to backups and caching).

10. Notifications and communications

The App may use local notifications to provide reminders and nudges. Notifications are best-effort and can be disabled by you in your device settings. Notification content may include user-entered text (for example, to-do or goal titles). We are not responsible for missed or delayed notifications due to device settings, operating system behavior, connectivity, or battery optimizations.

If you enable Phone Agent, Kwilt may use Twilio and AI services to verify a phone number and process SMS prompts, replies, delivery state, and reviewed actions. SMS is not an emergency channel, and carrier messaging or data charges may apply. You can revoke the Phone Agent link where supported.

11. Calendar, location, Health, and Screen Time

Kwilt may work with Apple Calendar and Reminders on-device, connect to Google Calendar or Microsoft Outlook, or export an .ics file. You control connected accounts and exports, and provider-side events remain subject to the provider's controls and terms.

Explore location, Apple Health summaries, Calendar/Reminders, notifications, local-network discovery, and Apple Family Controls depend on device permissions, connectivity, operating-system behavior, and provider availability. They are best-effort features and are not emergency, medical, navigation, safety, surveillance, or fail-safe parental-control services.

12. Subscriptions, billing, and trials

Kwilt may offer free and paid tiers such as Kwilt Pro. The purchase sheet and App Store listing identify the current paid benefits, limits, billing period, price, and any trial. Features not identified as paid benefits are not included merely because they exist elsewhere in the App.

Purchases are processed by Apple through the App Store. We may use a subscription platform provider to manage entitlements. Cancellation and refunds are governed by Apple’s policies. Restores may be supported.

Auto-renewal. If you start a subscription, it will typically auto-renew until cancelled in your App Store subscription settings. If you start a free trial, your subscription may convert to a paid subscription unless you cancel before the trial ends, as described in the purchase flow.

Changes and availability. We may change the features included in free and paid tiers over time. If we materially change subscription features, we will provide notice as appropriate (including via the App or App Store listing).

Entitlements may be verified with cloud services. If you are offline, we may rely on your last-known entitlement for a limited time; you are responsible for reconnecting periodically for billing verification.

13. Capability limits, safety, and emergencies

The Services are not designed for emergencies. If you think you may be in danger or need immediate help, contact emergency services or a qualified professional.

• Money. Kwilt is a budgeting aid. Bank data can be delayed, incomplete, duplicated, or corrected. Kwilt does not move money, issue credit, make lending decisions, or provide financial advice.
• Explore. Location history can be incomplete or inaccurate and is not a navigation, person-tracking, missing-person, or emergency service.
• Recipes and Meals. Recipes, dietary labels, and meal suggestions are not medical, nutrition, or allergy advice. You are responsible for ingredients, allergens, safe preparation, and household needs.
• Retailers. A retailer controls price, availability, substitutions, fulfillment, payment, coupons, checkout, orders, and support. Kwilt may receive an affiliate benefit from a qualifying external link where disclosed, without changing your purchase price.
• Games and sharing. Do not harass, impersonate, doxx, cheat through service abuse, or share another person's content without permission.

14. Reports and content moderation

If you believe another user is violating these Terms (including harassment or misuse of shared goals), you can contact us at support@kwilt.app. We may investigate and take action, including restricting access to collaboration features, removing or disabling access to content, or suspending accounts, where appropriate.

15. Intellectual property

The Services (including the App, branding, design, and content we provide) are owned by Kwilt or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Services except as permitted by law or with our written permission.

16. Takedowns (DMCA or local law equivalent)

If you believe content hosted by Kwilt infringes your copyright (or other intellectual property rights), please contact our designated agent at support@kwilt.app with sufficient information for us to investigate and respond, including: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the material you claim is infringing and information reasonably sufficient to locate it; (c) your contact information; (d) a statement that you have a good faith belief the use is not authorized; and (e) a statement under penalty of perjury that the information is accurate and that you are the owner or authorized to act on the owner’s behalf. We may remove or disable access to content as required by law and may terminate repeat infringers where applicable.

If you believe content was removed in error, you may send a counter-notice with sufficient information for us to evaluate and process it consistent with applicable law.

17. Apple App Store and third-party beneficiary terms (iOS)

If you download the App from Apple’s App Store, you acknowledge that these Terms are between you and Kwilt, not Apple. Apple has no obligation to furnish any maintenance and support services with respect to the App. To the extent permitted by law, Apple will have no warranty obligations with respect to the App, and any claims, losses, liabilities, damages, costs, or expenses attributable to any failure of the App to conform to any warranty will be governed by these Terms and applicable law.

Apple is a third-party beneficiary of these Terms with respect to the App, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

18. Third-party services and links

The Services may rely on or link to third-party services, including Supabase, OpenAI, Plaid, PostHog, RevenueCat, Apple, Google, Microsoft, Kroger/Smith's, Instacart, Amazon and other retailers, Resend, Twilio, Expo, Unsplash, GIPHY, and map/geocoding providers. The Privacy Policy explains their current roles. You are responsible for accounts you connect and may disconnect through Kwilt or the provider where supported.

We do not control independent third-party services and are not responsible for their content, policies, availability, security, or decisions. Your use of those services is subject to their terms.

19. Availability, changes, and termination

The Services may be modified or discontinued at any time. We may suspend or terminate your access to the Services if you violate these Terms, if required by law, or to protect the security and integrity of the Services.

20. Disclaimer of warranties

To the fullest extent permitted by law, the Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Services will be uninterrupted, secure, or error-free, or that reminders, collaboration, AI features, or invite flows will always work across all devices, networks, or operating system versions.

21. Limitation of liability

To the fullest extent permitted by law, Kwilt will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, arising out of or related to your use of (or inability to use) the Services.

22. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Kwilt from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your misuse of the Services, your user content, or your violation of these Terms.

23. Dispute resolution

Informal resolution. Before filing a formal claim, you agree to contact us at support@kwilt.app and provide a brief description of the issue and your contact information. We’ll try to resolve disputes informally.

Binding arbitration and class action waiver. To the fullest extent permitted by law, you and Kwilt agree that any dispute, claim, or controversy arising out of or relating to the Services or these Terms will be resolved by binding arbitration on an individual basis, and not in a class, consolidated, or representative action. You and Kwilt each waive the right to a jury trial.

Administrator and rules. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms.

Small claims and other exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may also seek injunctive or other equitable relief in court to prevent actual or threatened infringement or misappropriation of intellectual property or to enforce confidentiality obligations.

Location and format. Unless you and Kwilt agree otherwise, arbitration will take place in Salt Lake County, Utah. If your claim is for USD $10,000 or less, you may choose whether the arbitration will be conducted in person, by phone, or by videoconference, subject to the AAA rules.

Fees. The AAA rules will govern payment of filing and arbitration fees, and Kwilt will pay fees as required by the AAA rules and applicable law.

Opt-out. You may opt out of this arbitration agreement by emailing support@kwilt.app within 30 days of first accepting these Terms with the subject line “Arbitration Opt-Out” and providing (1) your name and (2) the email address associated with your Kwilt account (if any). If you opt out, you and Kwilt agree that disputes will be resolved in court as described below.

Venue if arbitration does not apply. If the arbitration agreement above is found unenforceable or does not apply to a particular dispute, you and Kwilt agree to exclusive jurisdiction and venue in the state or federal courts located in Salt Lake County, Utah, and you waive any objection to that venue (except where prohibited by law).

24. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and may provide additional notice as appropriate. By continuing to use the Services after changes become effective, you agree to the revised Terms.

25. Governing law

These Terms and any dispute arising out of or relating to the Services will be governed by the laws of the State of Utah, without regard to conflict of law principles.

26. Contact

Questions about these Terms? Email support@kwilt.app.